Liberty Bicycles Response To COVID-19


Friends and Family of Liberty Bicycles:  We at Liberty want to let our customers know what we are doing in response to the COVID-19 virus.  As a local small business, we want to protect our customers and staff during this unfortunate time.  

Cleaning: The Liberty will be cleaning and sanitizing all common customer and staff areas hourly.  Any product that is being handled by the staff or customer is being sanitized.  This includes any bikes being test ridden as well as repairs being completed.  For customer use, Liberty will have ample supplies of hand sanitizer, gym wipes, and good old-fashioned soap & water.

Social distancing: For anyone who visits Liberty Bicycles, we will be cognizant of the six foot rule for social distancing.

Online ordering:  To limit the number of customers having to visit the store, beginning today, all online orders via www.libertybikes.com will be shipped via free freight. *exceptions do apply, please call with questions.

Personal Sales Associate:  For any customer who would like to schedule a time with one of our sales associates to help with their purchase, please email brianl@libertybikes.com and we will schedule a time via phone to walk you through your purchase decision.  All general questions use ride@libertybikes.com or 828-274-2453 For any customer who would like to use FaceTime or Zoom to shop, call us using   libertybicyclesasheville@gmail.com.

Curb-side pickup:  Anyone who wants curbside pickup of their repair or products, feel free to call us once you have arrived and we will deliver the products to your car.

Delivery and Pickup:  Delivery of new product and delivery and pickup of repairs will be available at least through April 15.  These fees will be free of charge within a 10 mile radius of the store.  Please email ride@libertybikes.com or call 828-274-2453 if you have questions or to schedule a delivery or pickup.

Hours:  As of today, we will continue with our regular hours of Monday to Saturday 10am to 6pm and Sunday 12-5pm.  We will keep you posted if this changes.

Staff:  Any staff members who are sick or need time off to take care of sick friends or family will be given paid time off for those days.  

Fitting Services:  Bicycle Fitting Services are suspended. Fitting appointments will be rescheduled or canceled depending on each customer’s preference.

We look forward to getting through this unfortunate time and being able to get back to seeing all of our customers in our normal retail setting.  So let’s all just get out there and practice some social distancing by riding our bikes.

 

The Staff at Liberty Bicycles