Policies & Shipping
30 Day Guarantee
We stand behind everything we sell and as such offer a 30 day guarantee.
If you are ever not satisfied with your purchase please contact us and we will try to make it right.
Shipping options are available for most items.
We ship to the Continental -or- Lower 48 United States of America only.
Some items may be subject to additional shipping and handling charges because of size or weight; examples are trainers and bicycles.
Some items can not be shipped, some simply because it's against our dealers agreement with product manufacturers and/or distributors.
Orders typically ship within one business day of being placed.
|Order Amount||Standard Shipping||In-Store Pickup|
|Up To $99||$10||FREE|
|$100 or more||FREE||FREE|
In-store pickup is free for all items, including bikes and oversized products.
We will notify you when your order is ready for pickup. Please Note: Items "Not In-Stock, but Available for Special-Order" may take several business days to arrive at our location. Other items may require additional processing time for assembly. If you need something right away please contact us to coordinate and/or confirm availability.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
We do our best to provide products and services in a timely manner, however sometimes items are unexpectedly out of stock or unavailable and may be backordered. If this happens, we will give you an ETA (Estimated Time of Arrival) and/or availability information if we have that information available to us.
Website Pricing and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
Labor fees, such as custom wheel builds or other services, are non-refundable.